Support Plans

Here When You Need Us.

For immediate technical support, CLICK HERE (you must call the office for logon information)

We realize that busy people who need answers don’t want to wait to get them.  So we’ve designed a comprehensive support program to address your needs and your schedule.  Software, hardware and network systems are an investment and a key component of doing business so why not protect that by joining one of the below programs today.

Our dedicated staff of IT professionals is available to assist you with any software, hardware or network support question you may have.  You choose the plan that suits your business need and let Warrior handle the rest.

All of our support plans are guaranteed to increase productivity, decrease time and effort spent on addressing IT issues and save your business money in the long run!  Below is a summary of each plan’s features and benefits.

Annual Priority Telephone Support – Best Value!

  • Fast annual telephone support for your installed software and/or hardware
  • Ideal plan for new users and/or businesses with a high employee turnover
  • Financially attractive plan for those on a fixed budget
  • No travel expenses involved with this telephone based plan
  • Simple payment terms:  one annual payment or equal monthly installments
  • Bonus – Free Live Instant Support with this plan!

Hourly Telephone Support – Great for experienced users!

  • Immediate and quick response to that frustrating business challenge
  • Ideal for experienced troubleshooting users
  • Multiple support options including:  live web support, fax support, on-site support and telephone support ( *On-site support will incur travel charges with this plan)
  • All calls are billed in 15 minute increments

Live Web Support – Offers great flexibility!

  • Real-time support is perfect for users who don’t yet have a comfort level with their software program
  • Screen sharing plug-in allows our support staff to view your screen with you
  • Accessing our live web support is as easy as 1-2-3 from the Home page or via this link. (* If your issues cannot be solved with a phone call, you will be given log in information at that time to access Live Support)

*Please note that onsite work, custom reporting creation or training is not considered support.

For more information on our support plans Contact Us online or call us at (330) 225-5120.

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